In addition, Tata Motors continues to upgrade its workshops with comfortable lounges and state of the art technology, to better serve its patrons. Power CSI Study rankings is indeed an incredible achievement for all of us at Tata Motors. We are happy to announce that Tata Motors has surpassed the Study’s industry average score for the third time, this year. Having achieved this feat for the second consecutive year, the Company has improved on its China DRY Motors Suppliers performance from last year by finishing a clear 2 nd in the Study rankings as against sharing a spot in the 2017 Study.
Power India Customer Service Index (Mass Market) Study SM for the year 2018. We will continue to strive to be the fastest improving company in the industry through our commitment to Customers and our three core Service Promises – Responsive, Reliable, and Best Value.According to Subhajit Roy, Head Customer Care (Service & Spare Parts) Domestic & International Business – PVBU, Tata Motors – “We are on a constant endeavour to become a more customer centric organization and our emphasis has always been to deliver consistent & a top-notch quality service and ensure enriched after-sales experience for our customers.
like Service Booking, Dealer Locator, Cost Estimate Calculator for Scheduled and Standard Repairs and Service History among others. Now in its 22nd year, the Study measures new-vehicle owner satisfaction with the after-sales service process by examining dealership performance in five It has also started the waterless, foam washing at customer doorstep and at around 150 workshops across India. The result is a validation of our commitment to redefine the customer experience in our industry through pioneering and tireless service initiatives. We are committed to bettering our service experience further, through our industry-leading after-sales efforts coupled with a robust value-added offering to continue bringing smiles on our customers’ faces.
The company also has over 42 mobile service vans; bringing the brand closer than before to its customers. Reinforcing the company’s image as a customer-centric brand, the App is rated the best in its class by customers on the Google Play store. These rankings confirm that we are on track in our mission to provide the best of products and services and improve on them further at our workshops.Commenting on this achievement, Mayank Pareek, President – Passenger Vehicles Business Unit (PVBU), Tata Motors, said, “Securing the 2 nd rank in the prestigious J. Tata Motors leverages various digital mediums to serve this growing demographic as well as its more tech-savvy customers.Additionally, the online platform, Tata Motors Service Website can be visited for booking an appointment for car service & repairs and for information regarding vehicle servicing, Authorized Dealers / Service Center locations, as well as services like extended warranty, annual maintenance contracts roadside assistance support and so forth